Customer Service Representative – US Shifts (Sheikh Zayed / Maadi / Borg El Arab)

We’re Hiring – Customer Service Representatives (USA Account) Position: Customer Service Representative Locations ⦁ Cairo: Sheikh Zayed (Ivory Business Park – next to WOC) OR Maadi (Technology Park) ⦁ Alexandria: Borg El Arab (Silicon Valley) Salary & Benefits: ⦁ Salary 19,000 EGP and can go up to 35,000 EGP/month ⦁ Net Basic: 14,000 EGP (10,000 basic + 4,000 transportation allowance besides transportation) ⦁ KPIs: 100 USD ⦁ Incentives: 7 – 14 USD per closed deal ⦁ Paid Training: on basic salary (10,000 EGP) ⦁ Social & Medical Insurance Job Description Handling customer service calls for US customers Providing technical support or assisting with billing inquiries (Optimum Account), with several queues (TSR, CSR, Mobile, Retention, Non-pay) Working Conditions: ⦁ 5 working days / 2 days off (rotational) ⦁ 9 working hours including 1-hour break Rotational shifts: ⦁ 3 PM – 12 AM ⦁ 4 PM – 1 AM ⦁ 8 PM – 5 AM ⦁ 10 PM – 7 AM Transportation provided Door-to-door for girls Multiple pickup points for boys Requirements: ⦁ Fluency in English ⦁ Fresh grads & undergrads are welcome to apply Show more Show less