Telesales Specialist

Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients maximize profits by using state-of-the-art technology solutions that reduce costs and improve efficiency. With strong experience in the information technology field, SoftTrend tailors services to meet diverse customer needs and requirements. The company is committed to becoming a market leader by delivering reliable, high-quality technology solutions. Team members join an environment that values innovation, service excellence, and long-term client partnerships. Role Description The Telemarketing Specialist is a full-time, on-site role based in Qesm El Maadi. This role involves conducting outbound calls to prospective and existing clients to introduce SoftTrend’s software licensing and IT service offerings, qualify leads, and schedule follow-up activities. The Telemarketing Specialist will maintain accurate records of calls, outcomes, and customer information in the CRM system, while following established scripts and guidelines and adapting messaging to client needs. Daily tasks include handling inbound inquiries, responding to questions, providing clear information on products and services, and coordinating with the sales team to support closing opportunities. The role also includes meeting call volume and conversion targets, collaborating with colleagues to refine outreach strategies, and adhering to company policies and ethical standards. Qualifications Candidates should possess strong Lead Generation and Sales skills to identify prospects, qualify opportunities, and support revenue growth. Candidates should possess excellent Customer Service and Customer Support skills to respond to inquiries, resolve issues, and ensure a positive client experience. Candidates should possess clear and professional Communication skills, including confident phone presence and the ability to explain technical concepts in simple terms. Relevant experience in telemarketing, inside sales, or call center environments is beneficial. Basic understanding of software licensing or IT services is an advantage, with willingness to learn product details and market trends. Ability to work on-site in Qesm El Maadi, manage time effectively, and meet performance targets consistently. Proficiency with CRM tools and standard office software is preferred. Completion of secondary education is required; post-secondary education in business, marketing, or a related field is a plus. Show more Show less