Customer Support ( Fluent English Speakers/ U.S market Exp)

Company Description FlairsTech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 partners worldwide in Software Development & Analytics, Digital Solutions, Business Operations, and Customer Experience and Support. FlairsTech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to enhance processes and productivity. The company’s success is strongly tied to its people-focused culture and commitment to providing reliable, high-quality services. Role Description This is a full-time, on-site Customer Support role based in Qesm El Maadi, serving the U.S. market. The Customer Support professional will handle inbound and outbound customer interactions via phone, email, and chat, addressing inquiries, resolving issues, and providing product or service information in clear B2/C1-level English. Day-to-day responsibilities include troubleshooting basic technical or account-related problems, documenting cases accurately in CRM or ticketing systems, and following up to ensure timely resolution. The role also involves adhering to service-level agreements, escalating complex issues when needed, and collaborating with internal teams to improve customer experience and support processes. The successful candidate will maintain a professional, empathetic communication style and contribute to a positive, performance-driven work environment. Qualifications Strong English communication skills (B2/C1 level or above) for speaking, listening, reading, and writing when supporting U.S. customers. Customer service and support skills, including active listening, problem-solving, conflict resolution, and a customer-centric mindset. Technical and systems proficiency, such as basic troubleshooting, using CRM or ticketing tools, and navigating web-based applications. Organizational and time management abilities to handle multiple inquiries, prioritize tasks, and meet performance targets and SLAs. Teamwork and collaboration skills, with the ability to work effectively in an on-site environment and coordinate with cross-functional teams. Previous experience in customer support or contact center roles, preferably with exposure to the U.S. market, is an advantage. Comfort with shift-based work schedules aligned to U.S. business hours, and a high level of reliability and professionalism. Relevant education such as a high school diploma or bachelor’s degree in a related field (e.g., Business, Communications, IT) is preferred. Show more Show less