Floor Supervisor - BeatBAB

Company Overview BeatBAB is a concept built around the shared energy of tapas, expressive drinks, and analog listening culture. Conceived as a younger, freer, and more social hospitality format, it brings together food, rhythm, and atmosphere in one warm urban setting. More than a restaurant or bar, BeatBAB is designed as a cultural platform where people gather naturally, stay longer than intended, and experience food, drink, and music as one continuous mood. Role Summary The Floor Supervisor supports the Restaurant Management team in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor. Key Responsibilities Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods. Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required. Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism. Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately. Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges. Qualifications/Skills Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment Strong knowledge of service standards and guest handling Leadership and team coordination skills Ability to remain calm under pressure and during busy service Strong communication and problem-solving skills Professional appearance and positive attitude Show more Show less