Senior Automation Engineer

Job Description Role Summary The Senior Automation Engineer is responsible for designing, deploying, and maintaining scalable infrastructure automation across compute and cloud domains. This role leads DevOps-driven practices, IaC tooling (Ansible, Terraform), and provides governance-compliant automation modules to support OS provisioning, patching, monitoring, and recovery processes. Key Responsibilities Design and implement reusable automation frameworks (IaC, Ansible). Develop enterprise-grade playbooks for OS, patching, storage, and backup automation. Integrate automation into CI/CD toolchains and approval workflows. Ensure governance compliance and documentation of all automation code and pipelines. Mentor junior engineers and support teams on best practices. Collaborate with monitoring and ITSM teams to auto-remediate common alerts. Required Skills Expert in Ansible, Terraform, scripting languages (PowerShell, Python). Familiarity with Azure DevOps, Git, ServiceNow integration. Knowledge of OS provisioning, backup, and performance automation. Strong documentation and governance orientation. Qualifications And Certifications Bachelors in engineering or computer science. 7+ years in IT automation roles with leadership in IaC delivery. Certifications: HashiCorp Terraform Associate, Red Hat Ansible Automation Platform, ITIL v4. DXC Platform Proficiency (Required) DXC ROMS (Reusable Orchestration Modules) — primary automation orchestration platform: agentless architecture, RHEL base OS, PostgreSQL database, Jenkins pipelines, Ansible playbooks versioned in Git Execution modes: scheduled, human-triggered, ticket-triggered (PARES), mail-triggered (MaMI), API-based HA deployment: RHEL Pacemaker clustering, PostgreSQL synchronous replication DXC Arise — Level 1.5 Agentic AI integration for autonomous incident triage and automated ticket enrichment DXC OASIS — Single pane of glass management plane for cross-platform analytics Observability-Driven Automation (Required) Dynatrace closed-loop automation: Davis AI detection → webhook → ROMS → Ansible playbook execution → Dynatrace Metrics API validation SolarWinds-triggered network automation: NPM/NTA events → ServiceNow workflows → Ansible playbooks for: WAN degradation diagnostics Port flap triage (approval-gated port bounce) AP recovery and client rebalancing Configuration drift detection and baseline restore (NCM) BGP neighbor failure diagnostics Pre-meeting wireless readiness validation Bridge AIOps — event correlation feeding automation triggers Automation Factory Operating Model This role operates within the DXC Automation Factory — a 10-person squad using Agile/Scrum delivery (sprint planning, backlog prioritization, controlled releases). Squad composition: Automation Factory Lead, Platform Architect (ServiceNow/Dynatrace), Platform Engineers (3), Automation Engineers (2), DEX Automation Engineers (2), Scrum Master (1). Automation is opt-in per use case — no production behavior change without Maaden’s explicit authorization. ServiceNow Integration (Detailed) All automation workflows must integrate with Maaden’s ServiceNow instance: Incident auto-creation with diagnostic data Change requests with pre-checks, back-out plans, post-validation Approval gates via ServiceNow task toggles and standard change templates Full evidence trail: what, where, when, outcome, attachments CMDB accuracy ≥97% as a prerequisite for automation targeting Governance & Compliance NCA (National Cybersecurity Authority) and NDMO regulatory compliance All write actions are approval-gated via ServiceNow Pre-checks, back-out plans, and post-validation mandatory for every automated action Year 1 target: 40% incident auto-remediation; Year 3 target: 100% eligible categories Additional Technical Skills (Required) Jenkins — pipeline orchestration and CI/CD for automation releases Git — version control with tagging and semantic versioning Python — scripting for custom automation and API integration PowerShell — Windows automation (WinRM-based execution via ROMS) Language Bilingual Arabic and English proficiency required. 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