Back Office Agent (B1+ English) Outbound Calls & Email

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that address each client’s specific business needs. With strong emphasis on customer care, cultural understanding, and industry best practices, ETISAL supports partners in improving service quality and concentrating on their core operations. The company invests in human capital, advanced technologies, and continuous improvement of management and operational standards to maintain transparency, flexibility, integrity, and service excellence. ETISAL International is committed to exceeding client expectations through passionate, high-quality support services. Role Description The Back Office Agent (English B1+) Outbound & Email role is a full-time, on-site position based in Cairo, Egypt. The agent is responsible for managing outbound communication and email interactions with customers and partners, following established scripts and guidelines while maintaining professional and courteous service. Daily tasks include handling inquiries and requests via email, updating and maintaining accurate records on internal systems, and following up on open cases to ensure timely resolution. The agent coordinates with other internal teams when needed, complies with all company policies and procedures, and meets performance targets related to quality, productivity, and response times. The role requires consistent adherence to data privacy, accurate documentation, and effective communication in English at B1+ level. What We Offer · Net Salary: 13,000 EGP · Social & Medical Insurance · Fully Paid Training Program · 2 Rotational Days Off per week · Clear career progression and promotion pathways · Professional, supportive, and inclusive work environment · Prime office location: Abbasia, Cairo Qualifications Bachelor's degree in any discipline. Proficiency in English at B1+ level, with clear written and spoken communication skills. Strong customer service orientation, with the ability to handle outbound and email interactions professionally. Basic computer literacy, including email tools, data entry, and office applications. Attention to detail and accuracy in documentation, record keeping, and follow-up activities. Ability to work on-site in Cairo, Egypt, on a full-time schedule and collaborate effectively with team members. Previous experience in BPO, call center, or back office operations is an advantage. Good time management skills and the ability to meet productivity and quality targets. High level of integrity, reliability, and commitment to company policies and customer data confidentiality. Show more Show less