Admin & Customer Service Officer

Company Description Zoud Child Development is dedicated to empowering children by providing personalized and holistic support tailored to their unique needs. Our mission is to cultivate independence, self-confidence, and opportunities for children facing challenges while fostering an inclusive and nurturing environment. Through our work, we aim to make a positive and meaningful impact on children’s lives, helping them overcome barriers to their success. At Zoud Center, we are committed to creating a world where every child can thrive. Role Description Fresh Grads New Cairo Residence ( Are Welcome to apply) This is an on-site, full time role based in Egypt for an Admin & Customer Service Officer. The role involves handling customer inquiries, ensuring client satisfaction, and maintaining excellent communication with families and stakeholders. Other day-to-day administrative tasks include scheduling, organizing documentation, and coordinating activities to ensure smooth operations of the center. The position requires a proactive approach to both customer service and internal administrative support. Qualifications Strong interpersonal skills to build positive relationships with clients, families, and colleagues Proven abilities in customer service, customer support, and delivering excellent customer experiences Competence in achieving and maintaining high levels of customer satisfaction Excellent organizational and time-management skills Effective verbal and written communication abilities Proficiency in using office tools, databases, and customer management systems Flexibility and adaptability to handle dynamic responsibilities in a child-focused environment Relevant administrative or customer service experience; prior experience in child development services is a plus What We’re Looking For 🎓 Education: Bachelor’s degree (preferred) 🎓 Experience: 1–3 years in customer service, reception, or front-desk roles 🎓 Language: Excellent English and Arabic (spoken and written) 🎓 Skills: Strong communication, organization, multitasking, and problem-solving 🎓 Personal Traits: Friendly, professional, calm under pressure, and presentable Perks of Joining Zoud ✨ Supportive and family-oriented work environment ✨ Meaningful work supporting children and families ✨ Clear systems and structured workflows ✨ Opportunities for learning and growth Working Hours 8 Hours Rotational Shift Base 📩 Apply Now! If you enjoy working with people and delivering excellent customer service, we’d love to hear from you. 👉 Send your CV to: [redacted email] 👉 Visit us: https://zoudeg.com/ Show more Show less