English Customer Service Representative

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience in customer experience management. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong human touch. TP focuses on delivering sharper, more modern, and empathetic solutions to clients across diverse industries. The organization is committed to being intelligent, adaptable, and future-ready, offering employees opportunities to grow in a dynamic, innovation-driven environment. Role Description This is a full-time, on-site English Customer Service Representative role based in Cairo, Egypt. The representative will handle inbound and outbound customer interactions in English, including responding to inquiries, resolving issues, and providing accurate information about products and services. Daily tasks include documenting customer interactions, following defined procedures and quality guidelines, and escalating complex cases when necessary. The role also involves working with internal systems and tools, collaborating with team members and supervisors, and maintaining a high level of professionalism and empathy in every customer interaction. Qualifications Candidates should possess strong English communication skills, including clear speaking, active listening, and accurate written correspondence. Candidates should possess customer service skills such as problem-solving, conflict resolution, and the ability to manage difficult conversations calmly. Candidates should possess basic computer and typing skills, including navigating multiple systems, using CRM tools, and maintaining accurate records. Candidates should possess organizational and time management skills to handle multiple inquiries, prioritize tasks, and meet performance targets. Candidates should possess interpersonal skills such as empathy, teamwork, and a customer-centric mindset. Previous experience in call centers or customer support roles is beneficial. Availability to work in rotating shifts, weekends, or holidays as required by business needs is beneficial. A high school diploma or equivalent is required; post-secondary education in business, languages, or related fields is an advantage. Show more Show less