Customer Service / Call Center (English)

Job Overview Company: Teleperformance Account: USA (satellite provider) 🇺🇸 Channel: Voice 📞 Location: City Walk 📍 Language: Fluent English 🇬🇧/🇺🇸 Core Responsibility: Retention agents responsible for retaining customers and upselling and cross selling Dish products, along with assisting customers with their inquiries related to billing and accounts or cancelling their subscriptions 💰 Compensation & Financials Net Salary: EGP 19,000.00 (Fixed Salary 13500 + KPIS 5500) Quarterly Performance Bonus: Up to 195 Euros (linked to productivity & performance) 💶🏆 Agents will have extra 3,000 EGP allowance based on mainly adherence and utilization / plus sales commission up to 200$ based on sales achievement 📈 Guaranteed Career & Salary Growth After 6 Months: 10% Increase on Basic Salary After 1 Year: 5% Increase on Basic Salary After 18 Months: 15% Increase on Variable (KPIs) After 24 Months: 10% Increase on Variable (KPIs) 🕒 Work Schedule & Shifts Shifts: Rotational shifts between 4 PM & 5 AM for both Males & females / Rotational Days Off 🎓 Training Phase (Paid 50%) and the other (50%) added for the next payment Get fully equipped before you hit the floor! 1 Week SS + 3 Weeks PK + 2 Weeks Nesting Show more Show less