National Customer Service Associate/ Sales Executive | Retail | M&S | Bahrain

Job Requisition ID: 182653 About Al-Futtaim Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations. Overview Of The Role: The Customer Service Associate plays a key role in delivering exceptional service to customers. Responsibilities include maintaining store standards, managing inventory, and assisting with sales. The role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. Success in this role is measured by customer satisfaction, sales performance, and the organization and cleanliness of the store. What You Will Do: Customer Service & Complaint Handling Engage with customers to provide a high level of service and assist with their needs. Address basic customer complaints and escalate issues as needed. Visual Merchandising & Store Maintenance Ensure that the store is well-organized and adheres to company visual merchandising standards. Regularly clean and maintain the sales floor to create an inviting shopping environment. Stock Management & Inventory Actively participate in receiving new shipments and restocking the store. Help manage inventory and ensure the store is fully stocked. Sales Support (Upselling & Cross-selling) Recommend products to customers based on their needs, focusing on upselling and cross-selling. Stay updated on product information to make informed recommendations. Cash Register Operation Operate the cash register, process transactions, and follow company policies for handling payments. Ensure accurate cash handling and maintain a clean and organized checkout area. Required Skills To Be Successful: Customer Service Experience Communication Skills Sales Skills Attention to Detail What Qualifies You For The Role: Previous experience in customer-facing roles, especially in retail environments, focused on excellent service. Strong verbal communication and interpersonal skills to effectively interact with customers. Ability to recommend products and actively engage in upselling and cross-selling. Experience in operating cash registers and following cash handling procedures. Ability to maintain high store standards, both in product organization and cleanliness. Proven ability to work well within a team to achieve store goals. We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application. Show more Show less