Quality Assurance Supervisor - Retail

We are seeking a detail-oriented and proactive QA Supervisor to oversee Quality Assurance and Integrated Management System (IMS) activities, ensuring compliance with quality, food safety, environmental, health & safety, and business ethics standards. This role will also support sustainability initiatives, internal audits, and continuous improvement across the organization. Key Responsibilities Supervise the implementation and maintenance of the Integrated Management System (IMS) across the organization. Plan, coordinate, and conduct internal quality and compliance audits. Prepare audit reports, identify non-conformities, and monitor corrective and preventive actions to closure. Analyze quality, audit, and operational data to identify trends and recommend improvements. Support the annual greenhouse gas (GHG) emissions and carbon footprint reporting process. Coordinate preparations for external certification and regulatory audits. Review and update quality procedures, work instructions, and related documentation. Monitor compliance with internal policies, legal requirements, and management system standards. Track quality objectives, KPIs, risks, and continuous improvement initiatives. Deliver quality awareness sessions and support employee training on quality systems and best practices. Collaborate with cross-functional teams to drive operational excellence and ensure compliance with organizational standards. Qualifications Bachelor's degree (preferably in Food Science, Agriculture, or a related field). Minimum 3 years of experience in Quality Assurance, Quality Management Systems, or a related field. Strong knowledge of quality management systems and food safety programs. Experience conducting internal audits and managing corrective actions. Proficiency in Microsoft Office (Excel, Word, PowerPoint, and Outlook). Good understanding of sustainability reporting, ESG principles, and anti-bribery management practices is an advantage. Fluent in English. Show more Show less