E-commerce Operations Executive

E-commerce Operations Executive StyleKorean Arabia | Korean Beauty & Skincare Location: Egypt (Remote or On-site – Nasr City, Cairo) Employment Type: Full-time About the Role StyleKorean Arabia is looking for a detail-oriented and organized E-commerce Operations Executive to join our growing team. The ideal candidate has hands-on experience with WordPress and WooCommerce and can efficiently manage product listings, customer orders, and day-to-day customer service operations. Key Responsibilities 1. Product & Catalog Management Add, edit, and update products using WordPress and WooCommerce. Create and maintain accurate product descriptions in Arabic and English. Upload and organize product images, categories, attributes, and variations. Update product prices, stock quantities, and inventory information. Ensure all product listings are accurate, complete, and consistently formatted. Maintain and organize the product catalog. 2. Order Management Monitor, review, and process daily customer orders. Verify customer details and order information. Coordinate with shipping and delivery partners. Track shipments and follow up on pending, delayed, or failed deliveries. Update order statuses and resolve order-related issues. 3. Customer Service Respond to customer inquiries via WhatsApp and email. Assist customers with product information, order updates, and delivery inquiries. Handle customer complaints, returns, and exchanges professionally. Follow up on unresolved customer issues. Ensure timely, accurate, and professional customer support. Requirements Previous experience in e-commerce operations or online store management. Practical experience with WordPress and WooCommerce. Experience in product listing, editing, and catalog management. Ability to write clear and accurate product content in both Arabic and English. Good understanding of order processing and inventory management. Strong communication and problem-solving skills. Excellent organizational skills and attention to detail. Ability to manage multiple responsibilities and work independently. Preferred Qualifications Experience managing large product catalogs. Previous experience in the skincare, cosmetics, or beauty industry. Familiarity with shipping coordination and customer support operations. Work Arrangement This is a full-time position based in Egypt. Candidates may work remotely or from our office in Nasr City, Cairo, depending on the agreed work arrangement. How to Apply Interested candidates are encouraged to apply with an updated CV. Please include the following information: Relevant e-commerce experience. Experience with WordPress and WooCommerce. Examples of online stores or product catalogs you have previously managed. Expected monthly salary . Availability and notice period. StyleKorean Arabia Show more Show less