Program Manager

JOB PURPOSE Jobholders at this level are responsible for leading work activities and working autonomously with minor direction towards predetermined long-term objectives Jobholders act as facilitators through providing guidance to deliver and perform operational activities, oversee the implementation of operational plans and the provision of significant improvements to set policies, procedures, standards and reports Their main operational role includes: Supervising the development of sector-level project planning frameworks, methodologies, and tools to ensure structured delivery and consistent governance across assigned functions Coordinating with project owners to define project objectives, milestones, dependencies, resource requirements, and risk mitigation plans in alignment with approved scope and delivery targets Conducting the structured assessments of project performance across progress, milestone completion, risks, resource utilization, and deviations to evaluate delivery health and drive corrective actions Supervising the development of centralized project dashboards, escalation of critical risks to the PMO Director, and facilitation of post-project reviews to ensure stakeholder visibility and continuous improvement Key Accountability Areas Project Management Conduct research on local and international project management best practices, planning methodologies, governance tools, and tracking mechanisms to identify relevant approaches for sector-level project planning Prepare PMO planning templates, tracking logs, escalation guides, monitoring cadence documentation, and reporting standards to support governance consistency across active projects Coordinate with project owners to collect project objectives, milestones, dependencies, resource requirements, and risk mitigation inputs in line with approved scope and delivery targets Revise centralized project planning records and baseline documentation to reflect approved changes to scope, budget, timelines, dependencies, and risk profiles Follow-up with project owners on delivery progress, milestone completion, timeline changes, critical risks, open escalations, and unresolved performance gaps Assess resource utilization, risk exposure, delivery deviations, and corrective action needs to evaluate project health across assigned functions Evaluate project performance data submitted by project owners and delivery teams for completeness and accuracy before reporting consolidation Develop centralized project dashboards and periodic performance reports covering project progress, risks, deviations, corrective actions, and delivery status Draft scope change notifications, risk alerts, and timeline deviation summaries to support timely decision-making and plan adjustment Participate in corrective action coordination with project owners to implement approved actions and restore delivery alignment Assess post-project performance against delivery standards and planned outcomes to capture lessons learned and improvement areas Enhance project planning frameworks, monitoring practices, and delivery methodologies based on post-project review findings and lessons learned Policies, Processes and Procedures Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner Escalate complex problems to the relevant person to ensure cases/issues are closed properly People Management Train junior staff on the different job activities to ensure transfer of know-how, when applicable Support junior staff or direct reports in order to execute their duties according to set policies and processes SUCCESS MEASURES Delivers sector-level project planning frameworks, tracking tools, and governance templates on schedule, evidenced by approved documentation and active adoption across assigned project teams Maintains accurate and up-to-date project performance records across scope, budget, timelines, and risks, reflected in complete tracking logs and centralized dashboards submitted within agreed reporting cycles Achieves timely identification and escalation of critical project risks and deviations, evidenced by structured escalation reports and corrective action plans reviewed and approved by the PMO Director Maintains consistent project governance standards across active projects, reflected in zero unresolved compliance gaps at periodic project review gates and complete post-project review records submitted on time JOB QUALIFICATIONS AND REQUIREMENTS Minimum 9 years of relevant experience Bachelor's degree in Project Management, Business Administration, or Engineering, or equivalent is required Master's degree in Project Management, Business Administration, or Engineering, or equivalent is preferred Relevant certifications (e.g. PMP, CAPM) are preferred Show more Show less