English Tech Support | WhatsApp/Chat Account

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that address the unique needs of each client, enabling them to concentrate on their core business. ETISAL International combines global coverage with strong cultural awareness and industry best practices to provide responsive, quality service. The company emphasizes transparency, flexibility, integrity, and a passion for service, continually working to enhance its management and operational standards. ETISAL International values human capital and invests in advanced technologies to exceed client expectations and strengthen long-term partnerships. Role Description The English Tech Support | WhatsApp/Chat Account role is a full-time, on-site position based in Cairo, Egypt. This role involves providing technical and customer support in English through WhatsApp and chat channels, resolving issues related to services or products, and guiding customers step-by-step to practical solutions. Responsibilities include responding to customer inquiries promptly, troubleshooting technical problems, escalating complex cases to the appropriate teams, and documenting interactions accurately in the system. The role also includes collaborating with colleagues and supervisors to improve support processes, adhering to service level agreements, and maintaining a professional, empathetic, and customer-focused tone in all written communication. Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with customers via chat and messaging platforms. Candidates should possess English Teaching and Training skills to explain technical concepts clearly and support customer education when needed. Candidates should possess Translation skills to interpret and convey information accurately when dealing with multilingual content or instructions. Candidates should have excellent written English proficiency, including grammar, spelling, and clarity in digital communication. Candidates should demonstrate basic technical troubleshooting abilities, familiarity with chat/WhatsApp platforms, and comfort using support software or CRMs. Candidates should show strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, shift-based support environment. Candidates should ideally have previous experience in BPO, contact centers, or tech support and possess a relevant diploma or degree. Show more Show less