Business Application Manager

About Laverne Group : Laverne Group is a leading retail group operating across the beauty, cosmetics, and fashion sectors, bringing together five distinct brands under one organization. Each brand within the Group has its own unique identity, creative direction, and market positioning, while benefiting from a shared organizational structure and centralized capabilities that support the Group's overall growth. The Group operates through a multi-brand model that combines brand independence with organizational integration, creating a dynamic environment where different businesses, teams, and functions work together under one unified structure. About the Role : We are looking for a hands-on Business Applications Manager to own and improve the company’s business-application landscape. The role combines application operations, vendor coordination, access administration, integrations, configuration and change management, licensing, cost control, and continuous improvement to keep business systems reliable, secure, efficient, and aligned with operational needs. Key Responsibilities : Maintain a complete inventory of company applications, business owners, vendors, subscriptions, renewals, and key dependencies. Monitor day-to-day application issues, coordinate troubleshooting and resolution, and support business continuity. Manage application vendors, support tickets, implementations, upgrades, service expectations, and unresolved issues. Oversee user accounts, roles, permissions, onboarding, offboarding, transfers, and periodic access reviews. Coordinate integrations between business applications, APIs, ERP systems, e-commerce platforms, and third-party services. Oversee configurations, enhancements, testing, approvals, releases, documentation, and change activities. Monitor subscriptions, license utilization, renewal dates, vendor costs, and opportunities to eliminate unnecessary spending. Track application reliability, recurring incidents, user adoption, and operational pain points. Identify opportunities for automation, process simplification, better system utilization, and improved user experience. Prepare operational reporting on availability, incidents, vendors, licenses, renewals, access reviews, and improvement initiatives. What We're Looking For: Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Information Systems, or a related field. 3+ years of relevant experience in business applications, application support, enterprise systems, or a related role. Practical knowledge of application lifecycle management, access administration, integrations, APIs, testing, releases, and change management. Working knowledge of ERP systems, e-commerce platforms, SaaS applications, and third-party business systems. Strong analytical, troubleshooting, documentation, communication, and stakeholder-management skills. Ability to manage multiple applications, vendors, renewals, issues, and business priorities in parallel. Show more Show less