English non voice and voice

Company Description: Atheel CX, part of Atheel Holding founded in 2016, is a leading customer experience provider supporting businesses across 25 industries with scalable, multilingual solutions. With operations across the UAE, KSA, and Egypt and five delivery sites in Egypt, Atheel CX manages over 5 million monthly transactions and serves more than 150 clients worldwide. The company maintains a 5,000-seat capacity and a workforce of 20,000 employees, reflecting strong operational scale and regional presence. Atheel CX is recognized for its commitment to quality, security, and compliance, holding globally respected certifications including ISO standards for quality, customer satisfaction, information security, safety, and environmental management. The organization focuses on innovation, digital transformation, and reliable service continuity for its partners. Role Description: The English Customer Service role is a full-time, on-site position based in Cairo, Egypt. The role involves handling incoming customer inquiries via phone, email, and chat in English, providing accurate information, resolving issues, and ensuring a positive customer experience. Responsibilities include maintaining professional phone etiquette, documenting interactions in customer systems, and following established procedures and scripts while adapting to customer needs. Team members are expected to meet performance targets, uphold service quality standards, and contribute to continuous improvement of customer satisfaction. The role also requires collaboration with supervisors and colleagues to escalate complex cases and share feedback that enhances processes and service delivery. Qualifications: Strong Customer Service and Customer Support skills, with the ability to handle diverse inquiries professionally. Focus on Customer Satisfaction and Customer Experience, ensuring consistent, high-quality interactions. Excellent Phone Etiquette and clear, fluent communication in English (spoken and written). Basic computer literacy and familiarity with CRM or contact center systems. Ability to work on-site in Cairo, Egypt, in shifts as required by business needs. Problem-solving mindset, patience, and resilience when dealing with challenging situations. Previous experience in a contact center or customer service environment is an advantage. High school diploma or equivalent; a higher education degree in any field is preferred. 📲 WhatsApp: [redacted phone] Show more Show less