English Tech Account | Nonvoice/Chat Handling

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, focused on delivering high-value, customized services to meet diverse client needs. The company emphasizes a consultative approach, designing tailored outsourcing solutions that help partners focus on their core business while better serving their own customers. With global coverage and a strong understanding of different cultures and industry best practices, ETISAL International prioritizes quality, innovation, and the effective use of human capital and technology. The organization continuously works to enhance transparency, operational flexibility, integrity, and a passion for service, striving to exceed client expectations. Team members are part of a collaborative environment that values professionalism, learning, and customer-centric performance. Role Description This is a full-time, on-site English Speakers (Voice-Chat) Customer Support role based in Cairo, Egypt. The role involves handling inbound and outbound customer interactions via voice calls and chat, answering inquiries, resolving issues, and providing clear, courteous assistance in English. Daily tasks include following established scripts and guidelines, documenting each interaction accurately in the system, and escalating complex cases to the appropriate teams when needed. The customer support representative is expected to meet performance targets, adhere to shift schedules, and maintain high standards of service quality and professionalism. Collaboration with colleagues and supervisors to share feedback, improve processes, and contribute to a positive, customer-focused work environment is also an important part of the role. Qualifications Strong spoken and written English communication skills, with clear pronunciation and the ability to explain information effectively. Customer service and problem-solving skills, including active listening, empathy, and the ability to handle difficult or escalated interactions calmly. Basic computer literacy and ability to work with CRM or contact center systems, chat platforms, and standard office software. Time management and organizational skills, with the ability to work in a fast-paced environment and follow structured processes and scripts. Ability to work on-site in Cairo, Egypt, on rotating shifts, including evenings, weekends, and holidays when required. Previous experience in call centers, customer support, or BPO environments is an advantage but not mandatory. High school diploma or equivalent; further education in communications, languages, or business-related fields is a plus. Professional, respectful attitude and commitment to non-discriminatory, inclusive customer interactions and teamwork. Show more Show less