Collection Officer.Retail Collections Egypt.Credit Management Group

- Target Achievement & Strategy - Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions - Develop effective collection strategies for different account segments. - Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. - Monitor attrition and shrinkage; implement retention and contingency plans. - Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements - Reporting & Analytics - Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. - Deliver regular operational reports, root cause analyses, and improvement plans. - Compliance, Audit & Documentation - Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. - Process & Operational Excellence - Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. - Share knowledge and best practices with cross-functional teams. Show more Show less