General Manager (GM) - Saudi Arabia

About The Role About Soar Soar is a Saudi fintech company building technology-enabled mortgage-financing infrastructure to make homeownership more accessible, efficient, and transparent. Our mission is to finance lives, not just houses. We connect homebuyers, property sellers, and capital providers through innovative financial technology, helping streamline the home-financing journey and support the growth of Saudi Arabia’s housing and financial-services ecosystem. Role Overview The General Manager – Saudi Arabia is responsible for managing and executing Soar’s day-to-day business operations in the Kingdom, translating the company’s strategy into measurable commercial and operational results.This role requires a hands-on, results-driven leader with strong business acumen, operational discipline, and experience in financial services, fintech, or real estate finance. The GM will coordinate cross-functional teams, drive business growth, manage strategic partnerships, improve operational performance, and ensure that all activities comply with applicable regulatory requirements. The successful candidate will act as the primary operational leader for Soar’s Saudi business, ensuring alignment between commercial objectives, customer experience, operational delivery, and the company’s overall strategy. Key Responsibilities2. Commercial Growth and Business Development3. Strategic Partnerships and Stakeholder Management4. Regulatory Compliance and Governance5. Operational Performance and Customer Experience6. Financial and Performance Management7. Team Leadership and People Management8. Cross-Functional Coordination Business Operations and Execution Manage day-to-day business operations in Saudi Arabia, ensuring efficient execution of approved business plans and priorities. Translate company strategy into actionable operational plans, milestones, and measurable KPIs. Establish clear workflows, accountability structures, and performance-monitoring processes. Identify operational bottlenecks and implement improvements to increase efficiency, quality, and scalability. Coordinate with internal departments to ensure timely execution of business initiatives. Drive customer acquisition, transaction growth, and achievement of approved commercial targets. Identify new business opportunities, distribution channels, and strategic partnerships. Build and maintain relationships with banks, institutional investors, real estate developers, brokers, property sellers, and other relevant stakeholders. Lead commercial negotiations and partnership execution within delegated authority. Monitor market developments and competitor activities to identify opportunities for growth. Manage relationships with key commercial partners and ensure effective collaboration. Develop partnership plans with clear business objectives, deliverables, and performance indicators. Coordinate with the CEO and Treasury and Investment teams on funding partnerships and capital-provider relationships. Represent Soar in business meetings and industry events when delegated. Ensure that partnership commitments are delivered in line with approved agreements and internal policies. Ensure day-to-day business activities operate within the company’s applicable licenses, regulatory approvals, and permitted scope of activities. Coordinate with Compliance, Risk, Legal, and Internal Audit teams to support regulatory obligations. Maintain operational records, reporting processes, and internal controls. Support regulatory reviews, audits, remediation plans, and licensing milestones. Escalate material regulatory, compliance, operational, or reputational risks to the CEO promptly. Oversee customer-facing and financing-related operational processes within the approved operating model. Monitor turnaround times, service quality, customer complaints, and operational service levels. Implement process improvements to simplify the customer journey and enhance transparency. Work with Product and Engineering teams to prioritize operational requirements and resolve recurring issues. Establish regular reporting on operational performance, service quality, and customer satisfaction. Manage the Saudi business operating budget within approved limits. Monitor business performance, operating expenses, revenue targets, and key financial indicators. Prepare periodic performance reports and forecasts for the CEO. Identify opportunities to improve productivity, resource utilization, and unit economics. Ensure that spending and commercial commitments comply with approved budgets and delegated authority. Lead, coach, and develop the Saudi operations and commercial teams. Establish clear responsibilities, performance expectations, and individual KPIs. Support recruitment, onboarding, training, and retention of high-performing employees. Foster a culture of accountability, collaboration, integrity, and continuous improvement. Coordinate with People and HR teams on workforce planning and organizational development. Work closely with Product, Engineering, Credit, Risk, Operations, Finance, Compliance, and Treasury teams. Ensure alignment between business requirements and product or technology delivery. Track execution of cross-functional initiatives and resolve operational dependencies. Provide structured feedback from customers, partners, and frontline teams to improve products and processes. Requirements Required Qualifications : Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or a related field. 7+ years of relevant professional experience, including substantial experience in business operations, commercial management, or general management. Demonstrated experience in fintech, banking, financial services, real estate finance, or a related industry. Proven track record of executing business plans, managing teams, and delivering measurable operational or commercial results. Strong understanding of business operations and the Saudi market. Experience managing strategic partnerships and working with multiple stakeholders. Familiarity with regulatory and compliance requirements in financial services. Strong analytical, financial, organizational, and problem-solving skills. Excellent communication, negotiation, and people-management capabilities. Fluency in Arabic and English. Preferred Qualifications: Experience in a Saudi fintech, financial institution, mortgage-finance company, or real estate business. Previous experience managing a business unit, country operation, or cross-functional team. Familiarity with the Saudi Central Bank (SAMA) regulatory environment. Experience operating in a regulated or high-growth technology-enabled business. Established relationships within the Saudi financial-services and real estate sectors. Experience implementing KPIs, operational dashboards, and scalable business processes. Key Performance Indicators (KPIs): Performance will be assessed against agreed targets, including: Achievement of commercial and operational objectives. Customer acquisition and financing-transaction growth. Conversion rates and partnership-generated business. Operational turnaround times and service-level performance. Customer satisfaction and complaint-resolution performance. Budget adherence and operating efficiency. Execution of strategic initiatives and operational improvement plans. Team productivity, employee performance, and retention. Compliance with internal policies and applicable regulatory requirements. Ideal Candidate Profile The ideal candidate is a practical, commercially minded leader who can turn strategy into execution. They should be comfortable managing multiple priorities, leading teams, building trusted business relationships, and solving operational challenges in a fast-moving fintech environment. They must combine strong ownership and accountability with sound judgment, clear communication, and the ability to make data-driven decisions while escalating material risks ap