Rooms Controller

Company Description Sheraton Hotels & Resorts is a global hospitality brand that has been transforming travel experiences since 1937. The company focuses on creating welcoming environments where travelers and locals can connect and feel part of the community. Sheraton properties are located at the heart of hundreds of destinations, offering guests convenient access to local attractions and business centers. With a presence in more than 70 countries worldwide, Sheraton provides diverse career opportunities and exposure to international standards of service and operations. Role Description The Rooms Controller role is a full-time, on-site position based in Egypt. This role is responsible for managing daily room allocations, ensuring optimal occupancy, and coordinating room assignments in line with guest preferences, reservations, and operational needs. The Rooms Controller collaborates closely with the Front Office, Reservations, and Housekeeping teams to monitor room status, handle special requests, and resolve allocation issues. Daily tasks include reviewing arrival and departure lists, updating room inventory in the system, managing overbooking situations, and supporting the team in delivering a smooth and efficient guest experience. The role also involves maintaining accurate records, communicating updates to relevant departments, and upholding Sheraton’s service standards. Qualifications Candidates should possess strong Control Room and room allocation skills, with the ability to manage inventory and monitor room status in real time. Candidates should possess excellent Communication skills, including clear verbal and written communication and effective coordination with multiple departments. Candidates should possess solid Customer Service skills, with a focus on responding to guest needs, handling issues professionally, and maintaining a service-oriented attitude. Candidates should possess Reservations and Front Office skills, including familiarity with hotel reservation systems, check-in/check-out processes, and guest profile management. Candidates should possess strong organizational and time-management abilities, attention to detail, and problem-solving skills. Experience in hotel operations, preferably in Front Office, Reservations, or Room Control, is beneficial. Proficiency in hotel property management systems and basic computer skills is preferred. A diploma or degree in Hospitality Management or a related field is an advantage. Ability to work flexible shifts, including weekends and holidays, as required by hotel operations. Show more Show less