Experience Design Team Leader - 3 Months - On-site - Abu Dhabi - Octopus By RTG

Job Description About the Role We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the companys service ecosystem, shaping the future-state ecosystem experience architecture and blueprint. Roles and Responsibilities Define the future-state ecosystem experience architecture and blueprint. Define and own the end-to-end customer experience architecture across the companys service ecosystem. Design connected service ecosystems rather than standalone touchpoints. Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards. 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments. Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning. Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards. Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations. Job Details Role Level: Executive-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: http://www.robustagroup.com Job Function: UI/UX & Web Design Company Industry/ Sector: Technology Information and Internet What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand. Report Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [redacted email]. Show more Show less