English Backoffice Agent | Outbound & Emails

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions tailored to each client’s unique business needs. With strong attention to cultural nuances and industry best practices, ETISAL International helps partners concentrate on their core business while better serving their customers. The company emphasizes transparency, flexibility, integrity, and the use of modern technologies in all operations. Its teams are committed to quality, human capital development, and consistently exceeding client expectations. Role Description The English Backoffice Agent | Outbound & Emails is a full-time, on-site role based in Cairo, Egypt. The agent handles outbound communication and email correspondence in English, ensuring accurate, timely, and professional responses to customers and partners. Day-to-day tasks include processing and updating customer records, following up on pending requests, and coordinating with other internal teams to resolve issues. The role involves adhering to quality standards, following defined workflows, and meeting performance targets related to response time, accuracy, and customer satisfaction. The agent is expected to maintain confidentiality, comply with company policies, and contribute to a positive and collaborative work environment. Qualifications Strong English language proficiency, including clear written communication and the ability to compose professional emails. Customer service skills, with the ability to handle inquiries, follow up on requests, and maintain a service-oriented mindset. Basic computer and typing skills, including experience with email platforms, CRM systems, and office productivity tools. Organizational and time-management skills to manage multiple cases, prioritize tasks, and meet deadlines and performance targets. Attention to detail and accuracy when updating records, processing information, and documenting interactions. Ability to work on-site in Cairo, Egypt, within structured shifts and in a team-based, high-volume environment. Previous experience in BPO, call centers, or backoffice operations is an advantage. Relevant education such as Show more Show less