Customer Service Agent (Airline account) | C1 Graduates(Morning Shifts)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved to become more modern, agile, and empathetic while maintaining its strong focus on customer experience. TP leverages intelligent, future-ready solutions to support clients across multiple industries and channels. Team members join a forward-thinking organization that values innovation, adaptability, and human-centered service. Working at TP offers opportunities to grow in a dynamic, technology-enabled environment. Role Description This full-time, on-site Customer Service Agent (Airline account) role is based in Qesm 1st New Cairo. The agent will handle inbound and outbound customer interactions related to airline services, including bookings, itinerary changes, check-in inquiries, and general travel assistance. Daily tasks include responding to customer questions, resolving issues, and ensuring a positive experience across communication channels. The role involves maintaining accurate account information, following airline policies and procedures, and escalating complex cases when necessary. Agents are expected to meet performance targets, adhere to quality standards, and collaborate with team members and supervisors to improve service processes. Qualifications Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on delivering empathetic and efficient support. Candidates should possess experience as Customer Service Representatives, including handling inquiries and resolving concerns in a fast-paced environment. Candidates should possess clear and professional Communication skills, both spoken and written, in English at C1 level. Candidates should possess basic Account Management skills, including updating customer records, managing bookings, and following account-specific procedures. Relevant qualifications include a university degree or equivalent, familiarity with airline or travel industry processes, and comfort using CRM and ticketing systems. Additional beneficial qualifications include problem-solving abilities, resilience under pressure, willingness to work morning shifts, and a commitment to continuous learning and teamwork. Show more Show less