Hosting Operations Team Lead

Role Objective: Lead and coordinate the Hosting Team to ensure reliable, secure, and efficient operation of the company's hosting infrastructure and services, while managing daily operations, escalations, team performance, and service quality. Job Responsibilities: Supervise and coordinate daily activities of Linux, Windows, and Hosting Support teams. Assign and prioritize tickets, incidents, escalations, and operational tasks. Monitor team performance, SLA compliance, ticket resolution, and service availability. Handle complex technical escalations and coordinate major incidents until resolution. Ensure proper monitoring, backup, patching, security, and maintenance procedures are followed. Coordinate with Hosting CTO, Security, Technical Support, across departments on technical and operational issues. Review system changes and ensure proper implementation and documentation. Identify recurring issues and drive preventive and automation improvements. Prepare operational reports and performance/KPI reports for the Hosting Department. Provide technical guidance, coaching, and knowledge sharing to team members. Ensure proper shift coverage, handovers, and availability of the team when required. Job Requirements: +7 years hands-on experience in hosting, system administration, or infrastructure operations. Strong knowledge of Linux and Windows server environments. Understanding of hosting platforms, DNS, web services, email, SSL, backups, and monitoring. Experience with ticketing systems, SLA management, and technical escalations. Strong troubleshooting, incident management, and problem-solving skills. Leadership and team management skills with the ability to prioritize and delegate tasks effectively. Strong communication and coordination skills with technical and non-technical teams. Ability to work under pressure and handle critical incidents and operational issues. Experience with automation and scripting is an advantage. How To Apply: Send your CV to: [redacted email] Show more Show less