Customer CHAT Support Specialist (English - B2/C1)

Job Title: Customer Service CHAT Agent (English Speaker – B2/C1 Level) Company: INTELCIA Egypt Location: Silicon Waha, Borg El Arab, Alexandria (On-site) Employment Type: Full-time About the Role: Intelcia Egypt is seeking Customer CHAT support Agents to join our specialized queue in Borg El Arab, Alexandria. you will act as a brand ambassador, addressing customer inquiries, resolving complex account challenges to deliver high-quality customer service. Maintain high standards of service quality and achieve key performance metrics (KPIs). Communicate clear product values and promotional offers to retain active accounts. Position Requirements: Language Proficiency: Upper Intermediate (B2) to Advanced (C1) level in English (spoken and written). Work Location: Willingness to work on-site at Silicon Waha, Borg El Arab, Alexandria. Skills: Strong negotiation, problem-solving, and conflict-resolution abilities. Experience: Prior experience in customer service, call centers, is a plus Compensation & BenefitsBase Salary: 10,000 EGP basic salary. Performance KPIs: Up to $100 based on monthly performance metrics. Transportation: Provided company transportation and also a transportation allowance of up to 4,000 EGP. Incentives: Unlimited performance-based bonuses + direct sales commissions. Professional Development: Fully paid initial training program. Insurance: Comprehensive social and medical insurance coverage. How to ApplyInterested candidates can apply directly via WhatsApp by sending a message containing the word "LinkedIn" to [redacted phone] or they can click on "Apply". Show more Show less