Charity Partnerships Executive

About Us We are an international technology business providing innovative digital donation and fundraising solutions to charities and nonprofit organizations worldwide. Our platform helps organizations simplify donation collection, manage fundraising campaigns and events, and deliver a seamless and engaging giving experience for supporters, both online and in person. We operate across multiple international markets and are continuing to expand our reach, helping charitable organizations worldwide access technology that makes fundraising more efficient, accessible, and effective. The Role We are seeking a proactive, commercially minded, and relationship-focused Charity Partnerships Executive to expand our customer base and develop new business opportunities across international markets. In this role, you will identify and engage charities, NGOs, community organizations, and other fundraising groups, gaining an understanding of their existing fundraising activities, operational challenges, and objectives. You will demonstrate how our platform can simplify donation collection, streamline fundraising processes, and enhance the overall donor experience. You will own the journey from first outreach through discovery, demonstration, and sign-up, then work with our onboarding team to get new customers live with their first campaign. You will also promote our contactless kiosks, card terminals, and related products. Key Responsibilities Partnership Development and Lead Generation Identify, research, and engage prospective charities and nonprofit organizations across target international markets. Generate qualified leads through outbound calls, email outreach, LinkedIn, referrals, networking, industry events, and other relevant digital channels. Build and maintain a strong pipeline of prospective partners and customers to support consistent customer acquisition and business growth. Develop and nurture relationships with fundraising leaders, trustees, founders, and other key decision-makers to identify opportunities and establish long-term commercial relationships. Demonstrations and Commercial Engagement Conduct discovery conversations to understand each organization's fundraising model, operational challenges, requirements, and objectives. Deliver clear, engaging, and tailored product demonstrations showcasing the platform's donation pages, fundraising campaigns, events functionality, kiosks, and card terminals. Clearly communicate the platform's pricing structure, key features, and commercial benefits, including Gift Aid capture for eligible UK donations. Manage proposals and commercial discussions relating to kiosks, card terminals, and other hardware solutions. Identify opportunities to cross-sell and upsell relevant products and features, including event tools, merchandise, and shop functionality. Work towards achieving assigned customer acquisition, partnership development, and revenue targets. Onboarding and Relationship Management Guide newly acquired customers through registration, bank account connection, and the process of publishing their first donation page or fundraising campaign. Coordinate with the onboarding, product, and customer support teams to facilitate a smooth handover and successful customer activation. Maintain consistent and timely follow-ups with prospective customers to progress opportunities, address concerns, and support conversion. Build positive relationships with customers across different markets, adapting communication and engagement approaches to suit varying cultural contexts and organizational needs. Pipeline Management and Reporting Maintain accurate and up-to-date CRM records covering prospects, customer interactions, opportunities, and follow-up activities. Monitor conversion rates, pipeline performance, sales forecasts, and progress against assigned targets. Provide regular updates on business development activities, results, pipeline status, and any challenges affecting performance. Gather and communicate customer feedback, competitor intelligence, and market insights to the Marketing and Product teams to support continuous improvement and inform future business development initiatives. What We're Looking For Essential: At least 2 years of relevant experience in business development, partnerships, B2B sales, SaaS, fintech, or payment solutions. A proven track record of generating business opportunities, acquiring customers, and achieving sales or commercial targets. Experience managing the customer acquisition process, from initial outreach and product demonstrations through commercial discussions and deal closure. Excellent spoken and written English communication skills, with the confidence to engage professionally with international stakeholders. A consultative, customer-focused approach, with the ability to understand customer needs and explain product features, pricing, and payment processes in clear, accessible language. Confidence in conducting outbound business development activities, including cold calling, email outreach, and proactive prospect follow-ups. Familiarity with CRM systems, pipeline management, and virtual product demonstration platforms. Strong organizational, time management, and follow-up skills, with the ability to manage multiple opportunities and maintain an effective pipeline. Desirable: Experience working with charities, NGOs, or community organizations. Exposure to digital donation platforms, payment gateways, POS systems, card terminals, or kiosk technology. An understanding of fundraising processes, donation collection methods, and the operational needs of charitable organizations. Experience working across multiple international markets or within a growing technology business or international group. Knowledge of additional languages relevant to the markets we serve. Show more Show less