Collection Team Leader

Job Title: Collection Team Leader We are seeking a Collection Team Leader to manage daily collection activities, drive team performance, and achieve collection targets while ensuring operational efficiency and compliance with company policies and regulations. Key Responsibilities: Lead and supervise the collections team to achieve financial and productivity targets. Monitor daily collection activities and ensure timely follow-up on outstanding accounts. Track team performance and ensure collection targets and KPIs are met. Review collection reports and provide regular performance updates to management. Ensure compliance with company policies, procedures, and regulatory requirements. Handle customer complaints and ensure timely resolution in accordance with SAMA guidelines. Coach, motivate, and develop team members to improve overall performance. Identify opportunities for process improvement and operational efficiency. Coordinate with internal departments to ensure smooth collection operations. Ensure accurate documentation of customer interactions and collection activities. Requirements: Saudi nationality is required. Bachelor’s degree in Business Administration or a related field. Minimum 5 years of experience in collections. BNPL experience is required. Strong leadership, communication, and problem-solving skills. Good knowledge of collection processes and regulatory requirements. Proficiency in Microsoft Office applications, particularly Excel. Strong organizational and team management skills. Fluency in Arabic and English, both written and spoken. Show more Show less