Technology Lead

Job Objective: Analyze, develop, and manage the company’s technical and business systems, connecting departmental needs with suitable technology solutions. The role focuses on ERP, Odoo, Magento, and E-commerce platforms, serving as a link between business and technical teams to improve operational efficiency, data quality, and digital transformation. Key Responsibilities: - Manage and monitor the company’s systems as a System Administrator, including users, permissions, configurations, and technical support. - Analyze departmental needs and translate them into clear technical requirements. - Manage and develop ERP systems and monitor their integration with other systems. - Implement and manage Odoo, including Sales, Inventory, Procurement, Accounting, and Human Resources modules. - Manage and develop the Magento platform and integrate it with company systems, payment gateways, and shipping providers. - Operate and improve E-commerce platforms, including user experience, orders, inventory, payments, and delivery. - Work as a Product Owner by defining priorities, managing the product backlog, and writing user stories and acceptance criteria. - Analyze current processes and identify opportunities for automation and reducing manual work. - Prepare process maps and maintain system, procedure, and business requirements documentation. - Coordinate with developers and service providers to implement system changes and integrations. - Analyze system incidents and technical problems, identify root causes, and follow up on resolutions. - Participate in system and update testing and conduct UAT before launch. - Monitor APIs, databases, and data flows across ERP, Odoo, Magento, and E-commerce platforms. - Prepare reports and dashboards related to system performance, sales, and operations. - Train users, provide guidance and support, and monitor system adoption. - Maintain system security, data integrity, backups, and business continuity. Qualifications: - Bachelor’s degree in Information Systems, Computer Science, Software Engineering, or a related field. - Practical experience working as a System Administrator. - Experience with ERP systems, preferably Odoo. - Experience with Magento and E-commerce platforms. - Previous experience as a Product Owner, Business Analyst, or Systems Analyst. - Good knowledge of databases, SQL, and APIs. - Familiarity with project management and documentation tools such as Jira and Confluence. Skills and Competencies: - Systems and business process analysis. - ERP and Odoo management. - Magento and E-commerce management. - Product Ownership and prioritization. - User, permissions, and systems administration. - Root-cause analysis and problem-solving. - System testing and acceptance criteria development. - Requirements and process documentation. - Communication with departments, developers, and vendors. - Time and priority management. - Accuracy and attention to detail. - Teamwork and problem-solving. - Proficiency in Arabic and English. Show more Show less