Immigration and Visa Manager

About Glocal Immigration Glocal Immigration is a Canadian-regulated immigration consulting firm headquartered in Calgary, Alberta. The firm is led by Regulated Canadian Immigration Consultant Ibrahim Alsalibi (RCIC #R532895), licensed by the College of Immigration and Citizenship Consultants (CICC) and a member of CAPIC. Our small representation office in Amman provides client intake, document collection, administrative support, and coordination with our teams in Egypt and Canada. Application processing is completed by our overseas processing teams, while all Canadian immigration advice, assessments, strategies, and representation are provided exclusively by the licensed RCIC in Canada. Location Investment Building, University of Jordan – North Gate Amman, Jordan Working Hours Saturday–Wednesday: 10:00 AM–4:30 PM Thursday: 10:00 AM–3:00 PM Friday: Closed Position Overview We are seeking an experienced and client-focused Immigration and Visa Office Manager to handle the daily operation of our small Amman office while the RCIC is based at the Canadian head office. This is a hands-on office coordination and client-service role, not a senior management or formal supervisory position. The successful candidate will work alongside two staff members in Jordan and coordinate closely with our teams in Egypt and Canada. The ideal candidate must be friendly, honest, reliable, organized, knowledgeable about visa procedures, and interested in stable, long-term employment. Key Responsibilities Maintain the daily organization and professional operation of the Amman office. Welcome clients and respond to in-person, telephone, email, and WhatsApp inquiries. Explain the company’s services and approved general visa procedures. Schedule consultations with the RCIC and coordinate virtual meetings. Conduct structured client intake using company questionnaires and checklists. Collect, scan, label, organize, and securely transfer client documents to the overseas processing team. Identify missing or inconsistent information and follow up with clients. Coordinate communication among clients and the teams in Jordan, Egypt, and Canada. Track active files, appointments, biometrics requests, deadlines, and outstanding documents. Communicate approved application updates without providing legal advice or guaranteeing results. Maintain accurate and confidential client and office records. Assist with training team members on client intake, document collection, customer service, office procedures, and common visa requirements. Support new inquiries, client follow-up, signed service agreements, and minimum monthly office targets. Report urgent, sensitive, or complex matters to the RCIC. Mandatory Experience Applicants must have verifiable professional experience in the visa, immigration, international travel, or related services sector. Candidates must have practical knowledge of visa requirements and procedures for at least one of the following: Canada United States United Kingdom Australia Schengen countries Other major international destinations Relevant experience should include client intake, explaining general visa requirements, collecting and reviewing documents, following up with clients, using visa-related systems, or coordinating with application-processing teams. Applicants without relevant visa experience will not be considered. Experience with Work and Travel, international internships, cultural-exchange, seasonal work, or international training programs is highly desirable. Required Skills and Qualities Excellent spoken and written Arabic and English. Strong knowledge of visa requirements and supporting documents. Excellent customer-service, communication, and interpersonal skills. Friendly, welcoming, patient, and professional personality. Positive attitude and genuine passion for assisting clients. Strong organization, follow-up, and attention to detail. Ability to manage multiple clients, appointments, and deadlines. Ability to work independently while coordinating with an international team. Strong computer, email, PDF, scanning, and electronic filing skills. Honesty, reliability, confidentiality, and personal accountability. Willingness to learn, accept feedback, and follow company procedures. Interest in a stable, long-term position. Legal authorization to work in Jordan and ability to commute daily to the office. Preference may be given to candidates living near the University of Jordan or surrounding areas. Important Professional Limitations The Office Manager will not independently prepare or submit applications and must not provide Canadian immigration legal advice, conduct eligibility assessments, recommend immigration strategies, represent clients before IRCC, or guarantee visa approval. Application processing is handled by the designated overseas teams. Canadian immigration advice, strategy, final review, and representation are provided exclusively by the licensed RCIC in Canada. Compensation Competitive monthly basic salary. Performance-based commissions after achieving established minimum monthly targets. Commissions calculated and paid quarterly according to company policy. Ongoing training and professional development. Opportunity for stable, long-term employment with an international firm. Commission eligibility will depend on meeting minimum targets while maintaining the required standards of client service, accurate intake, follow-up, teamwork, attendance, honesty, and compliance. Shortlisted candidates may be asked to complete a practical assessment covering general visa knowledge, client intake, document identification, and professional communication. Only applicants with relevant visa experience will be shortlisted and contacted for an interview. Show more Show less